Theory Junction!

Category: Questions

  • Which Jobs have already been replaced by AI in 2025?

    I just read about a company that’s coming to replace the call centres. They are promoting all the benefits, but I think everyone else except the venture becomes suddenly concerned of all those call centre jobs that are about to disappear overnight.

    Ironically, I’ve used AI to write this post to answer the question to get this confession and record it in January 2025, and maybe revisit the question in a year to see the changes by then.

    Here’s the ChatGPT response:

    AI has already displaced jobs in various industries, particularly those involving repetitive tasks, data processing, and customer interactions. Some jobs that have been lost or significantly reduced due to AI include:

    1. Manufacturing & Warehousing

    • Assembly Line Workers – AI-powered robotics have replaced human workers in tasks like assembling electronics and packaging.
    • Warehouse Workers – Automated robots (e.g., Amazon’s Kiva robots) handle sorting, picking, and shipping goods.

    2. Customer Service & Retail

    • Call Center Representatives – AI chatbots and virtual assistants have replaced many human agents for handling customer inquiries.
    • Cashiers – Self-checkout kiosks and AI-driven cashier-less stores (e.g., Amazon Go) have reduced cashier jobs.

    3. Data Entry & Office Work

    • Data Entry Clerks – AI automates data processing, eliminating manual input jobs.
    • Paralegals & Legal Assistants – AI can scan documents and conduct legal research, reducing the need for human workers.
    • Bank Tellers & Loan Officers – Automated banking and AI-driven lending models have reduced these roles.

    4. Media & Content Creation

    • Journalists & Reporters (Basic News Writing) – AI-generated news reports and financial summaries (e.g., Bloomberg’s AI-powered journalism).
    • Translators & Transcriptionists – AI translation (Google Translate, DeepL) and speech-to-text technology have replaced many human roles.

    5. Transportation & Logistics

    • Taxi & Truck Drivers (Emerging) – Autonomous vehicles (e.g., Waymo, Tesla) are starting to reduce the need for human drivers.

    6. Finance & Accounting

    • Bookkeepers & Accountants – AI-powered accounting software (e.g., QuickBooks, Xero) automates bookkeeping tasks.
    • Stock Traders – Algorithmic trading has reduced human trader roles in financial markets.

    While AI has eliminated many jobs, it has also created new ones in AI maintenance, engineering, and oversight. Many roles still require human judgment, creativity, and interpersonal skills.